Billing Terms and Conditions

This Payment Policy explains how payments are processed when shopping at Exorel.

1. Accepted Payment Methods

Exorel offers several secure and convenient payment options. We currently accept:

– American Express
– Apple Pay
– Diners Club
– Discover
– Google Pay
– Maestro
– Mastercard
– Shop Pay
– UnionPay
– Visa

All payments are processed in United States Dollar (USD).

2. Payment Processing

• Payment must be completed at the time of checkout.
• Orders are not prepared or shipped until full payment is received.
• If your payment fails or is declined, the order will not be confirmed.
• Exorel does not store card or banking details—payments are handled securely by our payment providers.

3. Pricing & Currency

• All prices displayed on exorel.com are in United States Dollar (USD).
• Prices may change without prior notice.
• Taxes, if applicable, are shown at checkout.
• Standard US shipping is free on all orders.

4. Secure Payment Processing

To ensure safe and secure transactions:

• Exorel uses SSL encryption across the entire website.
• All payments are processed via trusted and PCI-compliant payment gateways.
• We never store your card details or raw payment information on our servers.

5. Refunds & Chargebacks

• Refunds are issued in accordance with our Return and Refund Policy.
• If you encounter a billing error or unauthorised charge, please contact us first at support@exorel.com so we can resolve the issue promptly.
• Initiating a chargeback without contacting us may delay or complicate the resolution process.

• We encourage customers to contact us first so we can resolve any payment concerns as quickly as possible.

6. Fraud Prevention

To protect our customers:

• Exorel reserves the right to cancel or place a hold on any order suspected of fraud or unauthorised activity.
• Additional verification may be required for high-value or unusual orders.

7. Legal Compliance

This Billing Policy applies to all purchases made on our website. If you have questions about payment processing or billing, please contact us at support@exorel.com.

8. Contact Us

Address: 19 Shelley Road, Poole, BH12 2DE, United Kingdom.
Email: support@exorel.com
Phone: +1 310 593 5060

Exorel is a trading name of FOUNTAINS LABELS & PACKAGING LTD.
Company Name: FOUNTAINS LABELS & PACKAGING LTD
Company Number: 14626306

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.